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General informationAccess and membership to this site is absolutely free. The only time you will be charged is when you decide to purchase tokens. All purchases are one-time charges, meaning you will never be charged again for the same purchase. We do NOT use recurring charges or use other deceptive billing practices. Since we have no paid memberships or subscriptions, there is never a need cancel your account. You will never be charged again. There are NO coupons, sales, or bulk-purchase discounts. Tokens packages are always the same price for everyone. Your satisfaction is 100% guaranteed. Please see our Refund policy below. |
Privacy and securityYour privacy and security are our top priorities. We will never send anything to your postal mail address. All transactions are handled by trusted third-party billing companies, listed below. (This means we do not have access to your credit card information.) All transactions pass through secure servers utilizing 128-bit encryption. |
Declined and pending transactionsIn rare cases, when a credit card purchase is declined, you may still see a pending charge on your credit card balance for a few days. This pending charge will go away by itself within 7-10 business days and you will not be charged anything since the purchase was declined. This situation happens more often with the payment processors CCBill and Netbilling, and less often with Epoch. Here is the technical explanation: This unusual situation may arise when your credit card bank approves the transaction but the payment processor still denies the transaction because, for example, the address you entered did not match the billing address or your CVV2 number was incorrect. In this case, the credit card puts a hold on the funds for up to 7-10 days, but since the payment processor declined the transaction, the funds will not be withdrawn. The only way for the hold to be released early (before it goes away naturally in a few days) is for the payment processor to fax an authorization letter to the credit card bank, which they will not do because it is impractical. So please be patient and just wait the few days for the hold to be released. Based on our experience, this happens more often with debit cards, and it is particularly annoying when it happens with gift cards and pre-paid cards. The funds will be released back to the gift card, but it just takes longer. Please understand that there is absolutely nothing we can do to help or speed up the process. |
Delayed chargesIn some cases, a purchase may show up on your credit card statement as having been made on a different date, usually a day or two after you actually made the purchase. This can happen for a number of reasons such as bank holidays, weekends, differences in time zones across countries, etc. It may look as if you were double-charged or otherwise over-billed when you see more transactions on a given date than you made, so just keep in mind that they are likely just transactions from a previous day. There is absolutely no way for us to double-charge you for a single purchase. |
Foreign currenciesAll of our prices are set in US Dollars. Our payment processors use the current exchange rates to charge prices in other world currencies. These prices may change every day as the market exchange rate changes. The currency exchange rate offered by our payment processors will likely be slightly worse than the global market rate since that is how they charge a fee for the currency conversion. We offer several different payment processors so that our members can use the one that offers them the best price. Unlike other websites, we do not discriminate between countries and charge members from some countries more than others. |
